Terms of Service
Effective Date: August 6, 2025
Last Updated: August 6, 2025
Terms of Service
Welcome to Lupine Clinical Counselling LLC. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, please do not use our website or services.
1. About Us
Lupine Clinical Counselling LLC is a mental health practice based in Nelson, British Columbia, Canada. We offer in-person and virtual counselling services to individuals, couples, and families. Our services are intended for residents of British Columbia unless otherwise specified.
2. Not a Crisis Service
Our services are not suitable for crisis situations or emergencies. If you are in crisis or need immediate support, please contact your local emergency services or call 911. In Canada, you can also reach out to Talk Suicide Canada at 1-833-456-4566 or visit your nearest emergency department.
3. Use of Website
The content on this website is provided for general informational purposes only and does not constitute professional advice or a therapeutic relationship. We make reasonable efforts to ensure the accuracy of information but do not guarantee completeness, timeliness, or relevance.
You may not use our website to:
Engage in unlawful, harmful, or abusive behavior
Interfere with the website’s operation or security
Collect or misuse personal information from other users
We reserve the right to restrict or terminate access to our website or services at our discretion.
4. Privacy and Confidentiality
Your privacy is important to us. All personal information collected through this website or in the course of therapy will be handled in accordance with our [Privacy Policy] and the standards set by the BC Personal Information Protection Act (PIPA) and relevant professional regulatory bodies (e.g., BCACC, CCC).
Online communication (including email or contact forms) may not be fully secure. Please avoid sharing sensitive or confidential information through these channels.
5. Appointments and Cancellations
Appointments may be booked online, by phone, or by email. Please provide at least 24 hours’ notice for cancellations or rescheduling. Missed appointments or late cancellations may be subject to a fee, as outlined in our client agreement.
6. Fees and Payments
Fees for services are discussed prior to the first session and are subject to change with reasonable notice. Payments are typically due at the time of the session. We accept various payment methods and provide receipts for insurance or tax purposes.
7. Virtual Services
Lupine Clinical Counselling LLC offers virtual sessions to clients located in British Columbia. It is your responsibility to ensure you have a private, secure space and a reliable internet connection. We use secure, encrypted platforms to protect your confidentiality.
8. Intellectual Property
All content on this website, including text, graphics, logos, and resources, is the property of Lupine Clinical Counselling LLC and may not be copied, reproduced, or distributed without prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Lupine Clinical Counselling LLC will not be liable for any damages arising from the use of this website or reliance on information contained herein.
10. Modifications
We may update these Terms and Conditions at any time. The most current version will be posted on this page, with the effective date noted. Your continued use of the website constitutes your acceptance of any updates.
11. Governing Law
These terms are governed by the laws of the Province of British Columbia and applicable federal laws of Canada.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Lupine Clinical Counselling LLC
Suite 207 - 402 Baker Street, Nelson, BC V1L 4H8
Email: information@lupineclinicalcounselling.com